1. Program Overview

• Purpose: Create a marketplace where clients can request on-demand lawn services and contractors can fulfill them quickly.

• Participants:

  • Clients: Homeowners or businesses seeking lawn services.

  • Contractors: Lawn care service providers who sign up to receive and fulfill job requests.

• Core Value: Speed, convenience, quality assurance, and next-day contractor payments.

2. Contractor Onboarding

• Application & Verification

  • Submit business/license info, insurance, and payment details.

  • Background check and quality standards agreement.

• Orientation

  • Training on LawnFlex app/portal use.

  • Standards for before/after pictures, job quality, and customer service.

• Activation

  • Contractor profile live in the LawnFlex system.

3. Client Experience

• Request Service

  • Clients request via LawnFlex app/website.

  • Select service type (mowing, edging, cleanup, fertilization, etc.).

  • Input property details, location, and any special instructions.

• Pricing & Confirmation

  • Transparent upfront pricing or instant quote.

  • Client confirms and submits payment authorization.

• Service Tracking

  • Notifications when contractor is assigned, en route, and completed.

  • Before/after photos viewable in the app.

• Feedback

  • Client rates service and leaves optional review.

4. Dispatch & Job Assignment

• Dispatch Operations

  • LawnFlex dispatch team (or automated system) reviews incoming requests.

  • Finds nearest available contractor with matching service capability.

  • Contractor accepts/declines within a set time frame.

• Routing & Scheduling

  • Optimized routing and GPS navigation provided.

  • Contractor notified of all job details via the app.

5. Contractor Workflow

1. Accept job → Confirm arrival window.

2. Arrive onsite → Check in through the app.

3. Perform service → Follow client’s requested tasks.

4. Upload photos → Before and after pictures required for completion.

5. Mark job complete → Triggers review & payment process.

6. Payment & Settlement

• Payment Flow

  • Client pre-authorizes payment when booking.

  • LawnFlex holds funds until job completion.

  • Once photos are uploaded and approved, payment is released.

• Contractor Payouts

  • Direct deposit or digital wallet.

  • Next-day payment standard for all contractors.

• Fees

  • LawnFlex retains service fee/commission from each job.

7. Quality Assurance & Support

• Photo Verification to ensure work quality.

• Customer Feedback integrated into contractor profiles.

• Dispute Resolution handled by LawnFlex support team.

• Contractor Performance Metrics (response time, ratings, completion rates).

8. Program Benefits

• For Clients: Fast, reliable, on-demand lawn care with upfront pricing.

• For Contractors: Steady job flow, flexible scheduling, guaranteed next-day payments.

• For LawnFlex: Scalable network, customer trust through transparency, and repeat business growth.